ORDER TIMELINE

—- All orders will be packaged and shipped within 3-5 business days. Oftentimes, orders process faster than that but we cannot guarantee a faster processing time. Once your order leaves our hands, shipping typically takes 4-7 days for First Class Mail, 3 days for Priority mail, or 2-4 weeks for International mail. While these are average times, we can’t guarantee the exactly shipping time for your happy white package.

DISCLAIMER

—- All of our stitch markers & row counters are 100% hand made by our staff. The items you receive may vary slightly from those pictured on the site due to variations in natural stone color, or the nature of the handmade process. We do our very best to represent colors accurately, but everyone’s monitors can vary. The item you receive may vary slightly from the color you see on your screen. If you have a problem with your item or it breaks unexpectedly, please CONTACT US immediately and we will make it right.

CUSTOM ORDERS

We love custom orders! Please contact us for a quote and we can get started right away. Custom orders may have a lengthier processing time. Please ask us for details.

SHIPPING

—- Our company ships exclusively through USPS (United States Postal Service). You will receive a tracking code with each order so that you can follow your package safely to your door. Once your order leaves our hands, shipping typically takes 4-7 days for First Class Mail, 3 days for Priority mail, or 2-4 weeks for International mail. While these are average times, we can’t guarantee the exactly shipping time for your happy white package.

INTERNATIONAL SHIPPING

We happily support and love our international customers. We ship all International products through USPS Twice Sheared Sheep LLC is not responsible for duty charges or brokerage fees for international shipping. These charges come from your country during importation of your package.

COST CALCULATIONS

We do our best to apply fair shipping costs to each order. * We charge a low, flat shipping rate to be fair to all customers.

RETURNS

—- We want you to be happy with your purchase. If for some reason there is a problem with your order, please contact us immediately so that we can resolve the issue! We are happy to accept returns of merchandise within 30 days of your purchase, providing that your item is in its original, resalable condition. If more than 30 days have passed since your purchase, or the item has been damaged for any reason OTHER than due to our error, we can no longer accept a return. We are very sorry. To complete your return, we require a receipt or proof of purchase, as well as the reason for the return. Please contact us BEFORE returning your item to ensure that we can watch to make sure it arrives safely back at our headquarters.

REFUNDS

If there is a problem with your product that is OUR FAULT, please contact us immediately so that we can resolve the issue! If you are receiving a refund after returning an item, your refund will be processed only AFTER the item has been received back at our headquarters in acceptable condition. We will then send you an email letting you know that your return has been received and a notification that your refund is on its way.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: dawn@twiceshearedsheep.com Shipping To return your product, you should mail your product to: Twice Sheared Sheep LLC 629 Brent St Pocatello, ID 83201 You will be responsible for paying for your own shipping costs for returning your item. Unfortunately, all shipping costs are non-refundable. If you receive a refund, you will be refunded your full purchase price less shipping costs.

WHOLESALE INQUIRIES

We love wholesale orders! If you are interested in carrying our products in your shop, please contact us to discuss minimum orders and pricing.
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