FAQ

All of our recycled yarns started out life as an unloved sweater. They have been unraveled, washed, and reconditioned so that you can have beautiful new yarn. Click HERE to see the full story and read our story.

*All orders will be packaged and shipped within 3-5 business days.

You will receive a tracking code with each order so that you can follow your package safely to your door.

Oftentimes, orders process faster than that but we cannot guarantee a faster processing time.

*Custom orders may have a lengthier processing time.

*Please add 3-5 days after shipping for your package to travel through the postal system to your door.

*International orders may take 4-6 weeks to arrive.

Our company ships exclusively through USPS (United States Postal Service).

You will receive a tracking code with each order so that you can follow your package safely to your door.

Due to the nature of Recycled Yarn, once I sell out of a specific color dye lot, it is gone forever. Please check the quantity available listed on the listing. That is all I have available of that particular yarn. I’m sorry 

Yes! We love custom orders!

If you have something in mind, but don’t see it available in the shop, click HERE to contact us and let’s discuss the details!

Yes! We offer a 20% discount code for new members to our Knit Club email list, as well as unadvertised sales and discounts sent ONLY to this list.

You can join the Knit Club for free by clicking HERE.

Yes! We would love to see our items in your shop!

Please click HERE to contact us and we can discuss the details!

Don’t worry! We’ve got you covered. Just click HERE to contact us and we’ll get it all sorted out. We want you to be happy.

Don’t worry! We’ve got you covered. Just click HERE to contact us and we’ll get it all sorted out. We want you to be happy.

 

We want you to be happy with your purchase. If for some reason there is a problem with your order, please contact us immediately so that we can resolve the issue!

We are happy to accept returns of merchandise within 30 days of your purchase, providing that your item is in its original, resalable condition.

If more than 30 days have passed since your purchase, or the item has been damaged for any reason OTHER than due to our error, we can no longer accept a return. We are very sorry.

To complete your return, we require a receipt or proof of purchase, as well as the reason for the return.

Please Contact us BEFORE returning your item to ensure that we can watch to make sure it arrives safely back at our headquarters.